Returns & Shipping

Hello Open Mind Journey Customers!

Thank you for being a part of the Open Mind Journey community. Below you’ll find details about returns, exchanges, and shipping to help make your experience smooth and hassle-free.

If you’re not completely satisfied with your purchase, please reach out to us at community@openmindjourney.com or use the contact form [here]. We’ll provide clear instructions on how to return your items. Please note that customers are responsible for return shipping costs, and we recommend using a tracked shipping method to ensure we can confirm delivery. (Exceptions apply for damaged or missing items—see below.) Once your return is received, we’ll process your refund within 48-72 hours.

If your order arrives damaged, you receive the wrong item, or part of your order is missing, we’re happy to resolve the issue quickly! Simply contact us at community@openmindjourney.com or use the contact form [here] with your order number and details about the issue, and we’ll resend your order right away. 😊

​During checkout, you can view estimated shipping times. Orders typically ship within 3-7 days after purchase, depending on the season. We do our best to speed up delivery, but during busy periods, please plan ahead and allow extra time for your order to arrive if it’s time-sensitive.